Returns & Refunds Policy

Last updated: October 2026

At ZAHVRO, we take pride in the heavy-duty quality and meticulous craftsmanship of our apparel and accessories. If you are not completely satisfied with your drop, we are here to make things right.

1. 30-Day Return Window

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it:

• Unworn or unused

• With original tags attached

• In its original packaging

2. How to Initiate a Return

To start a return within the US, you can contact our support team at support@zahvro.com with your order number and email address.

• Once your return is accepted, we will provide you with a prepaid return shipping label and instructions on how and where to send your package.

• Items sent back to us without first requesting a return will not be accepted.

3. Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right immediately with a replacement or full refund.

4. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item (such as a different size in our 480GSM hoodies or cargo pants).

5. Refunds

Once we receive and inspect your return, we will notify you and let you know if the refund was approved or not.

• If approved, you’ll be automatically refunded on your original payment method within 5–7 business days.

• Please remember it can take some time for your bank or credit card company to process and post the refund.

For any questions regarding your shipment or return status, reach out directly to our US-based support desk at support@zahvro.com.