At ZAHVRO ("we", "us", or "our"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and share your personal information when you visit, use our services, or make a purchase from zahvro.com (the "Site") or otherwise communicate with us.
1. Information We Collect
When you visit the Site or make a purchase, we collect certain information about your device, your interaction with the Site, and the information necessary to process your purchases. We may collect:
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Contact Details: Name, billing address, shipping address, email address, and phone number.
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Order Information: Details about products you purchase, view, or put in your cart.
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Device & Browser Information: IP address, browser type, time zone, cookie data, and how you interact with our website.
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Customer Support Data: Any messages or communications you send to our support team.
2. How We Use Your Information
We use your personal data to provide our services, which includes:
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Processing payments, fulfilling orders, and arranging shipping.
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Sending you order confirmations, tracking updates, and customer support communications.
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Screening our orders for potential risk or fraud.
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Providing you with targeted marketing, promotional updates, or newsletters (if you have opted in).
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Improving and optimizing our store experience.
3. Sharing Your Information
We share your personal information with service providers to help us provide our services and fulfill our contracts with you. For example:
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Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
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Shipping & Fulfillment Providers: To deliver your heavyweight hoodies, cargos, and accessories straight to your doorstep within the US.
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Payment Processors: To securely process credit card and digital wallet transactions.
4. Your Privacy Rights (US & State Laws)
Depending on where you reside (such as California, Virginia, or other US states), you may have certain rights regarding your personal information:
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Right to Access: You can request confirmation of whether we process your data and access a copy of it.
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Right to Deletion: You can request that we delete the personal data we have collected from you.
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Right to Opt-Out: You can opt-out of targeted advertising or marketing communications at any time by clicking the "Unsubscribe" link in our emails.
To exercise any of these rights, please contact us at privacy@zahvro.com.
5. Data Retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
6. Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
7. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at privacy@zahvro.com or via mail at our US operational headquarters.